Social Media Reputation Management

What is Vinepulse?
Vinepulse is a streamlined Social Media Reputation Monitoring tool that provides businesses a simple, powerful interface for your brand to listen and engage with customers on social media and online review channels. Vinepulse is designed to allow your brand to reach customers over social media, improving online reputation and customer purchase intent.

Vinepulse Highlights:

Improve Online Reputation and Customer Relationships

• Targeted social media conversations
• Listen and understand customer needs
• Monetize by connecting with customers

Little Time, Big Impact

• Information delivered in easily manageable categories
• Respond to reviews through direct link from dashboard
• Hotel Scorecard
• Trend Analysis offers snapshots of social media impact
• Email alerts
• Live-time crisis alerts

Business Start-ups to Large Corporations

• Vinepulse can support one to 500 users for a given brand
• Customizable dashboards for all levels of management
• Group level reporting and dashboard connectivity
• Empowers and connects stakeholders to listen and engage in social media

Why Social Media Reputation Monitoring?
Two thirds of Internet users spend time on social media sites—talking about their experiences with your brand, your management, their likes and dislikes. Social content is viral. Search engines now include social media content in relevant searches. Companies who are involved in social media are building trust with consumers, which leads to better conversion and happier customers. Positive social media interaction with customers is a crucial component to your company’s online success. Vinepulse makes social media engagement accessible, less time consuming, and measurable. The level of involvement in social media is up to your brand; but to not participate is to fall behind in the industry

Vinepulse Technology:
Vinepulse is a social media reputation tool designed to collect, store, and display all mentions of a business found on social media and online travel channels. Vinepulse sorts all live-time reviews in high priority, positive, negative, or neutral categories based on the semantic content. Vinepulse staff will work with your business to determine crisis keywords or other keywords to categorize as high priority alerts. Vinepulse allows users to assign posts, make notes, and respond to reviews and comments (whenever the channel offers capabilities for responding). Vinepulse will monitor Digg.com, Facebook fan pages, Twitter, the blogosphere, Yelp.com, and Online Travel Agencies (OTA’s) such as Trip Advisor, Hotels.com, Priceline, Travelocity etc.

Contact us about Vinepulse
Carolyn March
Product Manager-Vinepulse
cmarch@10best.com
(864) 241-0779 x304